Senior Specialist-Customer Journey
Published date: 2026/11/07
- Location: Hyderabad, Telangana, India
Job Description
Role/Job Title: Squad Lead - Conversational Journeys
Business: CoE - Conversational UX
Function/ Department: 'Conversational UX
Place of work: Mumbai - Thane / BKC, Hyderabad
Roles & Responsibilities
'Manage the team of BAs to create engaging and swift flows
Understand the existing journey map
Apply business rules and compliance for BoT dev as per channel
Manages and Develops conversation journey flows through Squad & BAs
Performs bot testing from a functional and usability perspective
Provides input to test cases and test scripts
Resolve defects / Bugs
Secondary Responsibilities
'Closely work with Testing Lead on UAT test cases for accuracy improvements
NLP Training
Managerial & Leadership Responsibilities
'Team Management
Key Success Metrics
'Containments/outcome of the bot
Role/Job Title: Squad Lead - Conversational Journeys
Business: CoE - Conversational UX
Function/ Department: 'Conversational UX
Place of work: Mumbai - Thane / BKC, Hyderabad
Roles & Responsibilities
'Manage the team of BAs to create engaging and swift flows
Understand the existing journey map
Apply business rules and compliance for BoT dev as per channel
Manages and Develops conversation journey flows through Squad & BAs
Performs bot testing from a functional and usability perspective
Provides input to test cases and test scripts
Resolve defects / Bugs
Secondary Responsibilities
'Closely work with Testing Lead on UAT test cases for accuracy improvements
NLP Training
Managerial & Leadership Responsibilities
'Team Management
Key Success Metrics
'Containments/outcome of the bot
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