Senior Software Engineer (MicroStrategy

Software Engineer designs, develops, tests, and maintains the NICE inContact software platform. Key responsibilities include all tiers of the NICE inContact technology, including (but not limited to) design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. The Sr. Software Engineer will also mentor junior staff members and may be asked to propose cross disciplinary architectural solutions to difficult problems.

As a Software Engineer, a Typical Day Might Include the Following:
• Work as a member of an agile team to enhance and improve software.
• Design and present projects to improve current process and overall platform.
• Code and test projects.
• Create automation to ensure quality.
• Deliver high quality, sustainable, maintainable code.
• Manage time effectively working on one or more concurrent projects.
• Attend meetings and training as required.
• Works with system analysts and product management for the successful completion of a project.
• Provides critical technical capabilities to the team and evangelizes those skills to others.
• Functions as a Technical or Team Lead as needed.
• Follow established department procedures, policies, and processes.

To Land This Gig You'll Need
• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.
• 5+ years of experience in software development
• 3+ years of MicroStrategy experience
• 2+ years of relational database experience
• Advanced experience in BI Reporting design and development
• Well established technical problem-solving skills.
• Strong experience in SQL
• Experience in either of following software languages: C#, Scala, Python
• Experience with Streaming via Data Warehousing and Data Modeling projects
• Experience with AWS Technology including (EMR, S3, Kinesis, Lambda’s, Firehose, IAM, etc)
• Excellent communication skills
• Excellent problem-solving skills
• Excellent decision-making skills
• Working knowledge of unit testing
• Working knowledge of user stories or use cases
• Working knowledge of design patterns or equivalent experience.
• Working knowledge of object-oriented software design.
• Team Player
• Desire to work in a fast-paced environment

Bonus Experience
• Experience with Snowflake SQL
• Experience with Jira
• Experience with automation/testing tools
• Experience with/knowledge of agile development processes
• Experience as a technical or team lead or equivalent experience
• Experience in contact center domain
• Experience working in a CI/CD Environment

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