Senior Service Delivery Manager

KEY DUTIES & RESPONSIBILITIES:
• Articulate a vision and strategy for the Multicloud Services (comprising Remote Infrastructure Management) & lead the Sub Service line at GDC-India. ·
• Build, grow, and maintain relationships wrt RIM (Remote Infrastructure Management) Services in CET (Center of Emerging Technologies) and or projects to incubate new areas of services in line with market expectation. ·
• Candidate should have experience in Techno commercial operations, Project Management Bid/Proposal/Engagement management. ·
• Must have leveraged analytics, knowledge Management, and technology/automation.
• Communicate regularly with Global Service lines and support service incubation at GDCI in line with market expectations.
• Expertise in Defining Process and ensure the implementation within the Service Delivery Organization; exposure to ITIL Best Practices is necessary. ·
• Apply RIM Services knowledge to create an environment that fosters accountability, quality, commitment, growth, and innovation.
• Consolidate and Optimize Delivery Organization to improve bottom line and productivity.
• Maintaining up-to-date knowledge of the industry, including awareness of innovative solutions/processes, emerging standards, and new areas by reading professional publications, maintaining personal networks, and participating in professional organizations.
• Partner w/business stakeholders across company to raise awareness of India GDC RIM sub service line.
• Engage with cross functional teams from Human Resources, cross service lines, Technology, and others in the management of day-to-day activities associated with RIM sub service line.
• Manage team to build skills in RIM technologies, track progress. ·
• Team-up with local ecosystem of providers, developers, local center teams, sales teams, and services providers to progress opportunities.
• Support People & Process needs of the Service Line

Execution of workforce strategy | Bench Management | Attrition Management | Appraisal Management | Training & Upskilling | Administrating staff | Attract, Retain, Grow Expert Consultants | Career Development/Mentoring | People Management | Process creation and streamlining| Trainee hiring
• Support Technology & Offerings; Provide inputs/support to CET/Hubs.

New Services – Launch and Incubation | Service Catalog development | Creating new offering | Technical roadmap| Service maturity analysis | Define the Best Practices | Service Models execution| Cost Models execution | Transition of Services | Develop reusable components | Transformation and automation plan execution
• Support Service Management aspects of Service Line

o Standardization | IP Globalization | Shared Services Adoption | Develop Best Practices | Operational Audits | Operations Management | Optimization and Utilization of Resources |ESAT | Client relationship | Case Study and Presentations for Service Lines |Escalation handling |Bid support and approvals.
• Understand and optimize the P&L o Bench cost management | Capacity planning | Account mining support

Kindly revert with your CV's to smrutee.sirsat@fujitsu.com