Senior Sales Manager (CASA)

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Senior Sales Manager (CASA)

IDFC FIRST Bank
New Delhi, Delhi
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22 hours ago
Full–time
Job Description

Role/Job Title: Senior Sales Manager (CASA)

Business: Retail Liabilities

Function/ Department: 'Branch Banking

Place of work: Delhi/NCR, Uttar Pradesh, Uttarakhand,Rajasthan,Chandigarh, Punjab, Haryana, Jammu and Shimla.

Roles & Responsibilities
• Mentoring a team of Acquisition Managers
• Identifying prospects for acquisition of potential customers for assets products thus generating fee-based revenues
• Ensuring Sales Acquisition Process is followed including market coverage
• Activating Clients on digital platforms, transactions, thereby responsible for building account float and meeting assigned targets
• Imparting & refreshing product knowledge to team members, ensure complete updated product awareness within the team
• Responsible of timely resolution of customer queries
• Ensuring right level of staffing in the branch
• Maintaining low team attrition
• Managing customer centric operations and ensuring customer satisfaction by achieving delivery & service quality norms
• Recommend process changes in order to improve service efficiency and quality across the branch network
• Monitor the growth and execution as per the defined business plan'

Secondary Responsibilities
• Regularly conducting activities in the catchment to acquire good quality, HNI customers and build a strong visibilty for IDFC First Bank
• Working on Key Central Initiatives and seeking regular referrals from existing customers
• Collaborating with other team members and support functions to provide products and service offerings to customers

Managerial & Leadership Responsibilities
• Attract and retain best-in-class talent for key roles in their reporting structure
• Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
• Enable teams to drive growth targets by providing necessary support and guidance

Key Success Metrics

NTB acquisitions, Increasing customer share of wallet by deepening and cross selling