Senior Sales Manager

Xhipment is a Digital Freight Forwarding and Supply Chain Management Partner that is simplifying Global Trade - a multi-billion- dollar opportunity worldwide. We work closely with our customers, operating at the intersection of cutting-edge technology simplifying global supply chains and a customer obsessed team to deliver a world class Xhipment experience. We partner with customers across industries making both exports and imports simpler. Our core founding team members are tenured Amazon alumni who have built and scaled multiple billion-dollar businesses.

About the Role:

What will you do?

We are looking for a passionate customer success expert who will own customer acquisition. The person will work with multiple internal and external stakeholders to drive value for our customers. Your key responsibilities include:

A) Research and generate lists of potential customers. Provide input on customer briefs, presentations, and sales literature.

B) Help develop client relationships and retain existing accounts. Learn and apply sales techniques.

C) Maintain sales records and be a part of daily sales tracking stand ups.

D) Coordinate with internal stakeholders on shipment booking and tracking.

E) Manage customer escalations and ensure timely resolutions that exceed customer’s expectations.

F) Stay connected with customers to understand gaps in our existing products and recommend required changes to ensure a world class shipment experience.

What are we looking for?

Education Qualification: Graduation / Post Graduation

Professional Qualification: Cross Border Logistics Experience of 1-2 yrs (Preferred)

Customer Obsessed: Driven to ensure we meet every customer commitment.

Ownership: Focused on long-term thinking and taking responsibility to deliver on behalf of our customers. They never say ‘It’s not my job’.

Bias for Action: Ability to move fast with both internal and external stakeholders.

Why work with us?

Build, Operate, Scale, Repeat: This is literally (and always) Day 1 for us and we need people who want end to end ownership to build something meaningful that solves real customer problem. You build it, operate and scale it, and then go solve another problem for our customers.

Keeping it simple: We believe in first principles thinking. While we know a lot, we are humble enough to know there is so

much we don’t. We will figure it out together by diving deep, staying curious and working backwards from our customer.

Transparent and Professional: This is our motto to our customers and same goes for us internally. We respect personal commitments and that each individual figures their own way to operate.

Performance based Compensation: We believe in rewarding people for their hard work as an acknowledgement of their contribution to the organization