Senior Operations Manager
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
Greetings From Right Move !!!
Position:- Senior Manager Operations
Experience:- Overall 10 + years of experience in US Healthcare and minimum 2+years of experience as a manager or 1 year of experience as a senior manager
Ctc :- Upto 20 lpa
Shift:- US Shift
Location:- Pune & Bangalore
Notice Period :- Immediate to 30 days
Job Description :-
• Lead a team of managers, supervisors, and operational staff, fostering a culture of collaboration, continuous improvement, and operational excellence.
• Develop and implement strategic plans for backoffice operations, incorporating voice-based processes in member or provider call centers, aligned with organizational goals, regulatory requirements, and industry best practices.
• Monitor and improve operational processes, workflows, and systems to enhance efficiency, accuracy, and member/provider satisfaction in call center interactions.
• Collaborate closely with claims processing, enrollment, customer service, and finance departments to ensure seamless integration of voice-based processes with other operational areas.
• Analyze operational metrics and data from call center interactions to identify trends, challenges, and opportunities for enhancement, presenting findings to senior leadership.
• Ensure compliance with healthcare industry regulations, including HIPAA, and champion data security and privacy initiatives.
• Establish and nurture relationships with external vendors and partners related to call center technology and services.
• Contribute to change management efforts, supporting the adoption of new technologies, process improvements, and organizational changes.
• Prepare and present regular reports on operational performance in call center activities, highlighting achievements, challenges, and strategic recommendations.
Thanks & Regards ,
Sakshi k
9699725789
sakshik@rightmoveconsultants.com
Position:- Senior Manager Operations
Experience:- Overall 10 + years of experience in US Healthcare and minimum 2+years of experience as a manager or 1 year of experience as a senior manager
Ctc :- Upto 20 lpa
Shift:- US Shift
Location:- Pune & Bangalore
Notice Period :- Immediate to 30 days
Job Description :-
• Lead a team of managers, supervisors, and operational staff, fostering a culture of collaboration, continuous improvement, and operational excellence.
• Develop and implement strategic plans for backoffice operations, incorporating voice-based processes in member or provider call centers, aligned with organizational goals, regulatory requirements, and industry best practices.
• Monitor and improve operational processes, workflows, and systems to enhance efficiency, accuracy, and member/provider satisfaction in call center interactions.
• Collaborate closely with claims processing, enrollment, customer service, and finance departments to ensure seamless integration of voice-based processes with other operational areas.
• Analyze operational metrics and data from call center interactions to identify trends, challenges, and opportunities for enhancement, presenting findings to senior leadership.
• Ensure compliance with healthcare industry regulations, including HIPAA, and champion data security and privacy initiatives.
• Establish and nurture relationships with external vendors and partners related to call center technology and services.
• Contribute to change management efforts, supporting the adoption of new technologies, process improvements, and organizational changes.
• Prepare and present regular reports on operational performance in call center activities, highlighting achievements, challenges, and strategic recommendations.
Thanks & Regards ,
Sakshi k
9699725789
sakshik@rightmoveconsultants.com
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