Senior Operations Manager
Published date: 2026/11/08
- Location: Indore, Madhya Pradesh, India
Job Role & Responsibilities This role involves contributing to day-to-day operation and delivering required Quality and delivery numbers. You will have to perform the following responsibilities:
● Should handle overall operations of the center and to ensure that all the needs of the client are met, while taking care of the needs of employees.
● Leading and delivering complex client engagements
● Should able to provide excellent customer service
● Should conduct daily briefing sessions with Operations Manager, Assistant Operations Manager, Team Leaders(TLs) and assign them targets on a daily basis.
● Should conduct skip level meetings with Operations Manager, Assistant Operation Manager, TLs, and agents
● Implement and oversee the quality of deliverables, manage team relationships effectively to ensure exceptional performance.
● Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary. ∙
● Should prepare weekly, monthly, quarterly & annual reports and present it to the ● Management and Stakeholders.
● Attrition Management Education Qualification: Any Graduation / Post Graduation Competencies Required
● Proven work experience as a team leader or supervisor
● In-depth knowledge of performance metrics ● Good Computer skills, especially MS Excel & MS PPT
● Excellent communication and leadership skills
● Good Analytical and Logical Skills.
● Organizational and time-management skills
● Decision-making skills
● Strong problem-solving, troubleshooting skills
We are looking for compete who have good knowledge and experience of ITes Industry with there base roots from Bhilai, Chhattisgarh will be a added advantage
● Should handle overall operations of the center and to ensure that all the needs of the client are met, while taking care of the needs of employees.
● Leading and delivering complex client engagements
● Should able to provide excellent customer service
● Should conduct daily briefing sessions with Operations Manager, Assistant Operations Manager, Team Leaders(TLs) and assign them targets on a daily basis.
● Should conduct skip level meetings with Operations Manager, Assistant Operation Manager, TLs, and agents
● Implement and oversee the quality of deliverables, manage team relationships effectively to ensure exceptional performance.
● Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary. ∙
● Should prepare weekly, monthly, quarterly & annual reports and present it to the ● Management and Stakeholders.
● Attrition Management Education Qualification: Any Graduation / Post Graduation Competencies Required
● Proven work experience as a team leader or supervisor
● In-depth knowledge of performance metrics ● Good Computer skills, especially MS Excel & MS PPT
● Excellent communication and leadership skills
● Good Analytical and Logical Skills.
● Organizational and time-management skills
● Decision-making skills
● Strong problem-solving, troubleshooting skills
We are looking for compete who have good knowledge and experience of ITes Industry with there base roots from Bhilai, Chhattisgarh will be a added advantage
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