Senior Operations Executive

Responsibilities:
• Complete all transactions assigned, which includes account opening, transaction processing, commission processing and reconciliation of transaction/account opening and other daily operations processes
• Be quality focused and work efficiently to reduce cost by adopting various automation processes
• Preparing various types of MIS on a periodic basis
• Liaising with Fund Houses and Registrars and Transfer Agents with regards to orders and other operational matters
• Assisting in implementing procedures
• Proposing new enhancement and products of existing system
• Ensuring timely and accurate reconciliation actions are performed
• Ensure smooth operations within the company with a focus to improve company efficiency
• Ensure query resolution within TAT by coordinating with internal / external parties
• Receive calls from and make outbound calls to clients to understand their queries and help in resolution
• Conduct root-cause analysis of client queries and find corrective / preventive action
• Help clients with possible solution by understanding the regulatory framework and operation workflow
• Conduct period calls with clients on pending queries / escalations
• Prepare weekly data for clients giving comparative analysis of total transactions processed, margin of error, status of open queries etc.
• Prepare and maintain query master for each client
• Ensure queries are not repeated by implementing permanent solution
• Liaise with RnTs and AMCs with regards to orders and other operational matters
• Assist in implementing procedures to streamline the Operations daily work and improve efficiencies and revising of workflows

Requirements:
• Any Graduation with relevant experience / Graduate Degree in Commerce
• Minimum 4 to 6 years of prior work experience in mutual fund operations preferred
• Skilled in MS Excel, Outlook and Word
• Understanding of commission calculation and above average skills in reconciliation and settlement activity
• Passionate, driven and result oriented
• Proficient in written English and communication skills
• Good analytical and interpersonal skills

Applicants are invited to email us a comprehensive resume with qualifications, skills and working experience, and expected salary to The Human Resource Manager at recruitin@ifastfinancial.com

All applications will be treated in strict confidence. We regret that only shortlisted applicants will be notified. Applicants who have written to us earlier need not re-apply.

Note: Job responsibilities/requirements are representative and are not intended to be a detailed list. Other tasks/abilities may be required of the incumbent, relative to the specific assignment