Senior Operations Associate

DigiSahamati Foundation (Sahamati) is a not-for-profit company incorporated under Section 8 of the Companies Act. Sahamati is an industry alliance to promote the Account Aggregator Ecosystem. The Account Aggregator Framework empowers the individuals with their data and allow them to access and share their data for their own benefit through their explicit consent. Sahamati is on a mission to transform people’s data wealth into economic wealth and usher an "Open Finance" Economy, first of its kind in the world.

We are looking for versatile, young professionals comfortable working in start-up kind of environment that requires initiative, being hands-on, multi-tasking capability and ability to navigate through a fast moving, ambiguous environment.

Job Title: Sr Associate – Operations

Location: Bengaluru (preferable)

Job Description:

To manage daily operations involving the following aspects, reporting to the COO.

Member Relationship Management
• Respond to queries from AA ecosystem members via email, and phone in a timely, appropriate manner
• Respond to queries on Discord/WhatsApp/Twitter and other social platforms, from AA participants in a timely, appropriate manner
• Keep the CRM database of Sahamati up to date with information regarding member organizations and their contacts
• Publish a periodic newsletter to all members
• Publish periodic updates on ecosystem developments via mass email to ecosystem participants
• Manage billing and reconciliation for membership fees

Member Onboarding Management
• Review adherence to checklists required for onboarding participants onto a shared central registry
• Assist ecosystem members in getting registry details modified, if required

Project Management for Events
• Host “Pragati”, a monthly webinar, providing ecosystem updates to all parties
• Plan and execute periodic, phygital (physical and digital) industry events, including co-ordination with suppliers, and sponsors as needed

Issue Resolution
• Oversee SLA-driven adherence to issue resolution, by connecting with ecosystem participants as necessary – with the help of a support associate
• Drive improvements in automation of issue resolution, by providing requirements to the Sahamati Tech team