Senior Operation Technician

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Provides monitoring and 1st Level Support for Business Critical Services ensuring that Service Standards are maintained and quality service provided. Performs and supports operational processes across multiple environments ensuring all tasks are managed and conducted to the highest possible standards; this includes but is not limited to producing supporting documentation. Ensures that all activities are performed and supported in accordance with Corporate Governance and agreed processes and procedures.

What Part Will You Play?
• Undertake continuous service reviews, and generate ideas for improvements and implement when appropriate.
• Respond to moderately complex issues and see through resolution. Escalating to senior management when appropriate.
• Undertake moderately complex batch processing across specified systems in accordance with defined processes. Including loading client originated files and direct client communication.
• Monitor and ensure timely delivery of moderately complex client service level agreements & Non service level agreement transmissions from Global Payments, following batch processing across all platforms for Production and Verification schedules using Connect Direct, Network Data Mover and other transmission tools.
• Provide technical assistance during client impacting moderately complex issues