Senior Network Specialist

The Role Responsibilities
• SME level troubleshooting of complex network incidents and faster recovery by applying technical fixes.
• Situation Management - Network-related major incidents and Critical Migrations.
• Key engagement with external service providers, vendors, Advance TAC, regional and global network teams, security teams, wider technology support team and management, and application/business support.
• Manage High Critical Incident calls that involve complex multi-component, multi-platform issues together with peer Infrastructure teams like OS Platforms, Middleware, DB, and Application support.
• Ensure end-to-end root cause analysis and regular reporting for production issues is carried out in a way that meets business and technology requirements
• Recommend and manage relevant end-to-end service improvement initiatives to address risk mitigation and service stability.
• Work as a global team to manage the operations of multiple customers with multiple shift operations.

The following Skills are highly desired at a deep technical level:
• IP Services like DNS, DHCP, IPAM, AAA Platforms (Advance Level) - Infoblox.
• Network Access Control (NAC) and WIFI - Aruba ClearPass & Wifi Preferred (Advance Level)
• Security Platforms (Advance Level) - Fortinet (Preferred), Juniper SRX (Preferred) , Cisco ASA Firewalls (Necessary) , VPN Gateways.
• ACI DC Concepts (Basic Level) – Cisco ACI (Preferred)
• Switching / Routing (WAN & LAN) - Cisco and Juniper (Basic Level).
• Experience in working with cross-border teams, preferably in Banking and Financial Services Industry.
• Ability to work and communicate with internal stakeholders and multiple groups within the company. Good interpersonal skills.
• Cultural sensitivity – allowing the understanding of how business expectations differ in different cultural environments.
• Ready to support 24x7 global network operations when needed.

Our Ideal Candidate is:
• Masters / Graduate degree in a technical discipline with good professional certifications.
• Min 8 years of experience is Mandatory, in-depth, hands-on working knowledge in Network infrastructure operations with security technology experience in an ISP environment – with BFSI industry or in a RIM profile handling large enterprise Banking and Financial Services Industry experience.
• SME level technical & analytical skills, with experience in root cause analysis and network performance tuning, are necessary.
• Excellent oral/written communication skills for articulating thoughts clearly with stakeholders ranging from engineers to senior business management
• Industry certifications – EXPERT level knowledge is preferred (CCIE Level). PROFESSIONAL Equivalent is Mandatory