Senior Manager Work Force Management FRSC
Published date: 2026/11/07
- Location: Bengaluru, Karnataka, India
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Senior Manager Work Force Management FRSC
Standard Chartered
Bengaluru, Karnataka
Apply
18 hours agoFull–time
Job: Operations
Primary Location: Asia-India-Bangalore
Schedule: Full-time
Employee Status: Permanent
Posting Date: 28/Mar/2022, 5:55:19 AM
Unposting Date: Ongoing
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Processes
• Drive Workforce and Capacity Planning for FRSC teams in India and Malaysia to deliver Service Level results.
• Effectively Forecasts volume demand and manage scheduling of sufficiently skilled staff based on historical and anticipated volume across all segments/ lines of work encompassing short-term, medium-term and long-term.
• Interface with the Bank’s marketing teams to ensure SMS / Email campaigns are aligned in a way that protects Service Level results for the bank.
• Create & Review strong governance process for E2E WFM activities and drive improvements.
• Capacity to analyze key issues, identify trends, drill down into root causes and develop and deploy corrective action plan.
• Drive and manage
Senior Manager Work Force Management FRSC
Standard Chartered
Bengaluru, Karnataka
Apply
18 hours agoFull–time
Job: Operations
Primary Location: Asia-India-Bangalore
Schedule: Full-time
Employee Status: Permanent
Posting Date: 28/Mar/2022, 5:55:19 AM
Unposting Date: Ongoing
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Processes
• Drive Workforce and Capacity Planning for FRSC teams in India and Malaysia to deliver Service Level results.
• Effectively Forecasts volume demand and manage scheduling of sufficiently skilled staff based on historical and anticipated volume across all segments/ lines of work encompassing short-term, medium-term and long-term.
• Interface with the Bank’s marketing teams to ensure SMS / Email campaigns are aligned in a way that protects Service Level results for the bank.
• Create & Review strong governance process for E2E WFM activities and drive improvements.
• Capacity to analyze key issues, identify trends, drill down into root causes and develop and deploy corrective action plan.
• Drive and manage
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