Senior Manager -Operations(US) -Ecommerce Process
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Job Title: Senior Manager -Operations (US)
Experience :15+Years
Shift: US Shifts
Location – 501, Boomerang, Chandivali Farm Rd, Yadav Nagar, Chandivali, Andheri East, Mumbai, Maharashtra 400072
Shall hunt for a Manger or a Senior Manager level into BFSI Domain for International contact center, US
• Responsible to handle at least 100 – 150 FTEs
• Non voice experience into the same shall be strictly not to be considered and not suitable – voice is a mandate
• Shall operate in US shift timings, and would be required to stretch as and when required
• Job location shall be Mumbai, the resource has to operate from the office, physically
Job Description
· college degree in Business Management/Administration or equivalent combination of education and directly related experience
· 4 or more years of directly related experience, including 2 or more years of supervisory experience.
· Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.
· International Voice Experience Is Mandate & inbound customer service. Inbound up-selling will be an added advantage
· Shall operate in US shift timings, and would be required to stretch as and when required
· manager level into International contact center, US
· Appropriate communication and escalation of client issues to multiple levels of site and Operations management
· Client strategies to meet client/corporate goals and objectives
Experience :15+Years
Shift: US Shifts
Location – 501, Boomerang, Chandivali Farm Rd, Yadav Nagar, Chandivali, Andheri East, Mumbai, Maharashtra 400072
Shall hunt for a Manger or a Senior Manager level into BFSI Domain for International contact center, US
• Responsible to handle at least 100 – 150 FTEs
• Non voice experience into the same shall be strictly not to be considered and not suitable – voice is a mandate
• Shall operate in US shift timings, and would be required to stretch as and when required
• Job location shall be Mumbai, the resource has to operate from the office, physically
Job Description
· college degree in Business Management/Administration or equivalent combination of education and directly related experience
· 4 or more years of directly related experience, including 2 or more years of supervisory experience.
· Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.
· International Voice Experience Is Mandate & inbound customer service. Inbound up-selling will be an added advantage
· Shall operate in US shift timings, and would be required to stretch as and when required
· manager level into International contact center, US
· Appropriate communication and escalation of client issues to multiple levels of site and Operations management
· Client strategies to meet client/corporate goals and objectives
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