Senior Manager (Non-Voice BPO)

247Digitize is a US-based company with offices in India and Peru. Our international team of experts are trained to optimize and execute a wide array of business processes. we are hiring a Senior Manager -Production for our Non Voice BPO process. It is mandatory for candidate to have experience in international Non voice BPO.
• Job Responsibilities
• Leads and manages the day-to-day operation independently with Over 8 - 10 years of experience, preferably coming from a BPO (non-voice) background.
• Must have a thorough knowledge of the domain and business verticals with a focus on service excellence and the competition.
• Represents Flagship per the Company’s Code of Business Ethics and Conduct.
• Responsible for client relations and highly committed to the deliverables promised
• Demonstrated achievement in managing budgets, department goals & strategies, and ensuring the highest level of service is achieved
• Manage and increase the effectiveness and efficiency, through improvements to each function as well as coordination and communication between support and business functions.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Identify ways to maximize revenue through production optimization
• Assess, track and present gross and net margins for the business verticals or the services headed
• Ensure company policies and procedures are followed by each department.
• Report and share information with the leadership team to ensure they are kept fully informed on the condition of the organization and important factors influencing it.
• Sets goal, monitor work and evaluate results to ensure that departmental and organizational objectives and operating requirements are met and are in line with the needs and mission of the organization.
• Must be able to develop and maintain a professional relationship.
• Impeccable credentials of the highest level of integrity, ethics, and honesty
• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
• Conduct regular meetings and activities with the team members, to ensure smooth operations and high employee morale.
• Flexibility to adjust hours to meet operational needs.
• Manages and builds performance teams, providing coaching, development, and mentoring to a team of managers.
• Regular meetings with VP / CEO around fiscal planning.

Personality Traits :
• Ability to communicate well with peers & teammates
• Advanced analytical, critical thinking and problem-solving skills (based on the levels) combined with the ability to analyze the needs of the people and taken the right decision.
• Brave in doing the right thing the right way, as opposed to just sticking to the right way, following orders, or following processes at all costs.
• Ability to quickly identify challenges and provide solutions as opposed to problems.
• Excellent people manager, open to direction and collaborative work style, and committed to getting the job done.
• Holds self to the highest levels of professional code of conduct, ethics, and values, always presenting true information.
• Excellent communication skills (written and oral), relationship-building skills, and ability to lead and develop others.
• Excellent Presentation and Demonstration Skills