Senior Manager

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Inviting applications for the role of SM, Voice Coach

Responsibilities
• Possess detailed knowledge of the Domain (V & A and Customer Service Skills)
• Analyze the mentoring / training needs of the agents and support them in delivery.
• Plan and run campaigns to drive awareness/improvements on compliance, communication and process.
• Develop Action plans and report out the improvement process in business reviews

Qualifications we seek in you

Minimum qualifications
• Graduate non technical

Preferred qualifications
• Experience in working in a call center environment and training large teams
• Experience as a trainer in soft skill / telephone/ chat and email etiquette
• Monitor calls on communication, soft skills, and process and compliance parameters
• Excellent written and verbal skills