Senior Fraud & Claims Operations Representative

Credit Card Non Fraud Dispute handling (Voice process).
Experience in International Voice process Must
About this role:

Wells Fargo is seeking a Senior Fraud & Claims Operations Representative as part of Consumer & Small Business Banking Operations. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

Take inbound customer calls to assist customers with claims.

Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area

Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses

Interact with fraud and claims functional area on a wide range of information as well as with external customers

Required Qualifications:

2+ years of International Call center customer service, financial services, fraud, or investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

1+ year of non-Fraud experience with good understanding of Regulation E

Experience in Disputes handling.
Indepth knowledge in Visa/Master rules and regulations

Excellent verbal, written, and interpersonal communication skills

Ability to process complex transactions and perform extensive research to resolve complex customer issues

Ability to process complex transactions across multiple systems

Strong analytical skills with high attention to detail and accuracy

Ability to take initiative and work independently with minimal supervision in a structured environment

Outstanding problem solving and decision-making skills

Ability to exercise independent judgment to identify and resolve problems

Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

Qualification: Graduate and willing to work in night shifts
We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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