Senior Executive Pune
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
Senior ExecutiveEXL/SE/744267
Insurance Property & CasualtiesPune
Required Experience
2 - 5 Years
Posted On
07 Jul 2023
Basic Section
Number Of Positions
3
Band
A2
Band Name
Senior Executive
Cost Code
D006851
Campus/Non Campus
NON CAMPUS
Employment Type
Permanent
Requisition Type
New
Max CTC
500000 - 650000 P.A
Complexity Level
Voice CEF B2 (Complexity Level 3)
Work Type
Work From Office – Fully Working From EXL/ Client Offices
Organisational
Group
Insurance
Sub Group
Insurance
Organization
Insurance Property & Casualties
LOB
Voice
SBU
Quality Excellence
Country
India
City
Pune
Center
Pune-SEZ BPO Solutions
Skills
Skill
QUALITY ASSURANCE
Minimum Qualification
GRADUATE
Certification
No data available
Job Description
Conduct Transaction Monitoring as per guidelines defined in the QSD
Provide feedback to associates based on monitoring results
Prepare transaction monitoring reports and ensure timely and accurate reporting
Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
Update Prompt with performance data to ensure timely and accurate reporting of SLAs
Participate in calibration exercises on a regular basis to ensure consistency in measurement.
Work closely with Trainer / SME and Operations team to conduct team huddles
Perform transaction processing as per defined policies and procedures
Co-ordinate all process improvement initiatives with process Black Belt.
Workflow
Workflow Type
Voice
Insurance Property & CasualtiesPune
Required Experience
2 - 5 Years
Posted On
07 Jul 2023
Basic Section
Number Of Positions
3
Band
A2
Band Name
Senior Executive
Cost Code
D006851
Campus/Non Campus
NON CAMPUS
Employment Type
Permanent
Requisition Type
New
Max CTC
500000 - 650000 P.A
Complexity Level
Voice CEF B2 (Complexity Level 3)
Work Type
Work From Office – Fully Working From EXL/ Client Offices
Organisational
Group
Insurance
Sub Group
Insurance
Organization
Insurance Property & Casualties
LOB
Voice
SBU
Quality Excellence
Country
India
City
Pune
Center
Pune-SEZ BPO Solutions
Skills
Skill
QUALITY ASSURANCE
Minimum Qualification
GRADUATE
Certification
No data available
Job Description
Conduct Transaction Monitoring as per guidelines defined in the QSD
Provide feedback to associates based on monitoring results
Prepare transaction monitoring reports and ensure timely and accurate reporting
Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
Update Prompt with performance data to ensure timely and accurate reporting of SLAs
Participate in calibration exercises on a regular basis to ensure consistency in measurement.
Work closely with Trainer / SME and Operations team to conduct team huddles
Perform transaction processing as per defined policies and procedures
Co-ordinate all process improvement initiatives with process Black Belt.
Workflow
Workflow Type
Voice
3 page views
Related listings
-
Operation ExecutiveOperations ExecutiveRoles and Responsibilities Job Role: Managing Order Sheetmanaging Cost Sheets Updating Customer about order statusHelping with order processing and product development Skills RequiredSoftware: Excel Proficiency (excellent)Male Candidates Only2026/11/09
-
Sr ExecutiveOperations ExecutiveDescription The Network Operations Engineer supports in the provision of provides monitoring, operation and management of efficient and effective networks services fulfilling the Vodafone Strategy and carries out administration activities. The Networ...2026/11/09
-
Executive - New Product DevelopmentOperations ExecutiveJob Title: New Product Development Coordinator (Cosmetics & Perfumery) Purpose of Job; Creates, manages and lead the new product development for C&P division. Ensure successive rollouts of new products, to achieve growth targets. Collaborates...2026/11/09