Senior Executive - Operations and Service
Published date: 2024/01/10
- Location: Ponnani, Kerala, India
Job Purpose
“This position is open with Bajaj Finance ltd.”
Duties And Responsibilities
To Ensure SLA Delivery for each process
• To Ensure quality of files processed by the Operations team are within the specified guidelines
• Achieve Service To Sales Numbers
• To Ensure all cash management services at the branch are delivered
• Achieve Service Related TAT & specific deliverables like Generating Tokens, FTR, TAT etc
• Data Analysis & Sharing of best practices with team
• Ensuring Implementation of Policies & processes
• Coordination with various HO / Cross functional departments & providing feedback
• Recruiting and manpower forecast & planning
• Ensuring highest levels of employee relationship, motivation & engagement To drive results & high levels of employee Satisfaction
• Vendor management (CPV Agencies)
• Ensuring Compliance & Integrity within the area/region
• To Support all New Initiatives & functional Projects of the Function
Required Qualifications And Experience
Should have 3-4 yearsТ experience, and minimum 1 years managing branch operations
Should be a post graduate preferably
Should have collaborative work style to engage with peers & colleagues across the company.
Should have excellent communication skills along with strong presentation and data analytics skills.
Self-motivated and a self-starter
“This position is open with Bajaj Finance ltd.”
Duties And Responsibilities
To Ensure SLA Delivery for each process
• To Ensure quality of files processed by the Operations team are within the specified guidelines
• Achieve Service To Sales Numbers
• To Ensure all cash management services at the branch are delivered
• Achieve Service Related TAT & specific deliverables like Generating Tokens, FTR, TAT etc
• Data Analysis & Sharing of best practices with team
• Ensuring Implementation of Policies & processes
• Coordination with various HO / Cross functional departments & providing feedback
• Recruiting and manpower forecast & planning
• Ensuring highest levels of employee relationship, motivation & engagement To drive results & high levels of employee Satisfaction
• Vendor management (CPV Agencies)
• Ensuring Compliance & Integrity within the area/region
• To Support all New Initiatives & functional Projects of the Function
Required Qualifications And Experience
Should have 3-4 yearsТ experience, and minimum 1 years managing branch operations
Should be a post graduate preferably
Should have collaborative work style to engage with peers & colleagues across the company.
Should have excellent communication skills along with strong presentation and data analytics skills.
Self-motivated and a self-starter
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