Senior Executive - Customer Support

Job Description

About Company

· Wooden Street is synonymous to well-made furniture that brings alive the aesthetics of your home, giving it an elegant look and a luxurious feel. We aim to make a difference in the way people shop for their furniture and home decor needs. We believe choosing furniture should be easy to acquire and pleasant to look at and this approach helps us stay unique in the industry.

· Woodenstreet has started its journey in the Year 2015. We are India’s 1st Online Customer Furniture Store with more than 700+ staff strength. We have branches in multiple locations and stores in more than 65+ locations in Pan India and 30+ countries.

· Vision: -

· We aspire to be a one stop shop for quality and affordable furniture, offering customer delight via our products and services

· Mission: -

· Our mission is to maintain utmost levels of quality and service to ensure customer delight

Sr. Executive - Customer Support Job Responsibilities:

1. Define a long term strategic roadmap for providing a world class white glove managed services experience to clients based on their tiering

2. Manage and oversee team(s) executing Managed Services tasks via email, phone and chat, to clients

3. Work with support consultants to mentor and train the team to improve their knowledge of the company functionality and underlying process.

4. Maintain all SLAs and respond to customers via a ticketing system for their issues

5. Provide after hours and on-call support as needed.

6. Manage day-to-day processes across staff members including providing regular feedback, performance reviews and career development opportunities

Job Type: Full-time

Salary: ₹22,000.00 - ₹34,000.00 per month

Schedule:

Rotational shift
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