Senior Executive - Customer Service
Published date: 2026/11/09
- Location: Mumbai, Maharashtra, India
Will work as an account lead for the customer's operations from ex-India all locations?
· Be primary contact for all Operations & related KPI deliveries to Customer
· Primary contact for all shippers supplying to customer
· Lead, implement and constantly review SOP processes for the Customer
· Manage and delivery daily operations plan for past, ongoing and future shipments
· Coordinate with nominated carriers, share information with Control Tower/Network and ensure customer objectives are achieved
· Work with back end teams to ensure all SOP compliances in regard to Ops, documentation and visibility systems are managed
· Work with finance team to ensure timely billing and collection of outstanding from vendors/shippers
· Report design, generate and implement timely reports to give visibility to management team members
· At least 2-3 years managing export ocean freight shipments from India with exposure to documentation and operational process
· Active and participative Team Member
· Exposure to Windows based software, awareness of email management including adequate knowledge of MS Office programs
· Ability to communicate effectively in English (Written & spoken formats)
· Graduate from any recognized University
Job Type: Full-time
Salary: ₹30,000.00 - ₹40,000.00 per month
Benefits:
Health insuranceProvident Fund
Schedule:
Day shift
Supplemental pay types:
Yearly bonus
Ability to commute/relocate:
Mumbai - 400059, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 4 years (Required)
· Be primary contact for all Operations & related KPI deliveries to Customer
· Primary contact for all shippers supplying to customer
· Lead, implement and constantly review SOP processes for the Customer
· Manage and delivery daily operations plan for past, ongoing and future shipments
· Coordinate with nominated carriers, share information with Control Tower/Network and ensure customer objectives are achieved
· Work with back end teams to ensure all SOP compliances in regard to Ops, documentation and visibility systems are managed
· Work with finance team to ensure timely billing and collection of outstanding from vendors/shippers
· Report design, generate and implement timely reports to give visibility to management team members
· At least 2-3 years managing export ocean freight shipments from India with exposure to documentation and operational process
· Active and participative Team Member
· Exposure to Windows based software, awareness of email management including adequate knowledge of MS Office programs
· Ability to communicate effectively in English (Written & spoken formats)
· Graduate from any recognized University
Job Type: Full-time
Salary: ₹30,000.00 - ₹40,000.00 per month
Benefits:
Health insuranceProvident Fund
Schedule:
Day shift
Supplemental pay types:
Yearly bonus
Ability to commute/relocate:
Mumbai - 400059, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 4 years (Required)
0 page views
Related listings
-
Visa Operation Manager/ExecutiveOperations ExecutiveResolving all the queries related to visa. · Preparing the documents so that the clients do not face any challenges in submitting · Resolving the escalations made by the applicant and the Embassy over Emails. · Preparing the daily report which has to...2026/11/09
-
Purchase ExecutiveOperations ExecutiveWe are looking for a Purchase Executive to buy products that are essential for our company’s day-to-day operations. - Purchase Executive responsibilities include conducting research by evaluating potential vendors, negotiating contracts, updating rec...2026/11/09
-
E-Commerce ExecutiveOperations ExecutiveWhat is the role? As the eCommerce Executive, you will be responsible for working with all our marketplace channels (Amazon, Myntra, Flipkart, Nykaa, Ajio, Tata CLiQ) to ensure regular activities and growth of the brand. You will closely work with th...2026/11/09