Senior Executive

Customer refers to Channel partners (Internal & External). Customer and Consumer Focus is about adding value to all customers, internal and external, through thought, action and behaviour. Adding value implies understanding the customer needs vis a vis the market, and being committed in delivering solutions that delight the customer and consumer and enhance the relationship without compromising on company values.
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Makes a conscious attempt to understand and act on the consumer and customer

needs in a prompt and positive manner.

Ensures thorough follow up with customer contact center team to ensure that

customer concerns are responded to with urgency and sense of responsibility.

Uses the perspectives of the customer to resolve decision dilemmas on operational

approaches & priorities.

Finds opportunities to collect information from the most direct source on customer

needs.

Collaboration & Networking :

Networking with key stakeholders (internal and external) and cross functional

team members to build collaborative relationships based on confidence, trust

and respect to facilitate the accomplishment of common work/ business goals.

Working effectively with individuals across teams with diverse working styles, treating them with dignity and respect and value their contributions.
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Keeps self-aware of the important stake holders (decision makers &

influencers) necessary for delivering results.

Communicates & connects consistently with colleagues, customers and channel

partners to respond and resolve their concerns and queries.

Remains courteous while dealing with colleagues, channel partners, and customers.

Seeks guidance in case of ambiguity.

Proactively observes the customer service practices in other companies and industries

and shares information with supervisor.