Senior Executive

Function, Responsibility Level

Insurance Operations, Executive/Senior Executive

Reports to

Assistant Manager – Insurance Operations


Basic Function

Responsible for carrying out various Admin tasks tasks involving email communication, data entry into systems, work allocation and various other tasks in a manner that is consistent with company policies, procedures and standards.

Follow appropriate Operating procedure
Meet quality goals
Meet office time service goals
Monitor e-mails, and respond in a timely manner
Send reports to clients
Handle additional duties as assigned

Competencies

Excellent written communication skills, with an ability to think and react to situations confidently
Domain experience in Homeowner/ Commercial Insurance (Preferred but not mandatory)
Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines
Knowledgeable in Microsoft Word, Excel and Power Point

Skills Requirement

Technical Skills (Minimum)

Proficient with computer systems and software including Microsoft Excel, Outlook and Word
Typing Speed of at least 30 WPM and 90% accuracy

Soft skills (Minimum)

Good Communication Skills –
Able to express thoughts and ideas in an accurate and understandable manner through verbal and written format with internal and external contacts
High Levels of Comprehension –
Able to understand and follow information received from field staff or from the customer
Able to identify the main idea, cause and effect, fact and opinion, make inference, compare and contrast, sequence information, and draw conclusions basis the information acquired or provided
Customer Focus
Identifies and understands the (internal or external) customer’s needs
Detail oriented with excellent follow up skills
Teamwork
Works effectively with the team to accomplish goals, takes action that respects the needs of others and those of the organization
Effective interpersonal skills
Adaptability
Maintains effectiveness despite changes to situations, tasks, responsibilities, and people
Professionalism
Conducting oneself with responsibility, integrity, accountability and excellence
Work Standards
Sets own high standards of performance

Education Requirements

Minimum of Bachelor’s degree in any field

Work Experience Requirements

Minimum 1 year of work experience in BPO

Workflow
Workflow Type

Back Office