Senior Director/Director - Human Resources - BPO/ITeS...

Role : Sr. Director / Director - Human Resources ( India HR Head) - BPO/ITeS

Location : Mumbai

The Individual will manage End to End HR (ie, HRBP, HR Operations, OD, L&D, ER, C&B) for Multiple Delivery Centers ( Across India) as the India HR Head

Key Responsibilities
• Assist in developing corporate plans for a variety of HR matters such as C&B, L&D, R&R, Employee engagement & Retention, Employee Relations, HR Operations, Health & Safety
• Assist in evolving short and mid-term organization strategies, and act as change agent
• Responsible for all HR processes, workflows, systems, employee communication, and policies
• Create and manage talent strategies for performance management, staffing and career progression
• Designing and administering most relevant and reasonably Compensation Strategy and Employee Benefit plans to attract industry talent
• Monitor adherence and adoption of internal policies and HR systems by larger organization
• Manage and responsible for HR Budgets creation and utilization linked to outcomes
• Report to senior management by analyzing data and using HR metrics
• Ensuring compliance on regulations and liaise with legal counsel on complex matters
• Managing and mentoring soft skill training for all cadres and leadership development programs for grooming breed of potential leaders
• Ensure succession plan for critical roles across organization and identifying potential leaders
• Effective communication network across organization and employee grievance redressal mechanism
• Lead the HR team to enhance their competencies and provide the necessary guidance

Education Qualification And Work Experience
• MBA / PG in HR with 14 to 22 Yrs experience in HR
• Managed multiple delivery centers across India and End to End HR (ie, HRBP, HR Operations, OD, L&D, ER, C&B)
• Should have experience in managing Large Workforces ( Min 1500+ )
• Looking at candidates who have experience of Managing HR for ITeS / BPO / KPO Organisations.

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