Senior DevOps Engineer
Published date: 2026/11/10
- Location: Ahmedabad, Gujarat, India
Primary Responsibilities:
• Coordinate and plan changes with other technology teams involving servers within our environment.
• Act as a subject matter expert and Service Manager during core hours.
• Contribute details to post incident review process.
• Communicate and escalate customer impacting issues according to department guidelines.
• Represent operations in a technical fashion to leadership and development teams.
• Lead projects and engagements that evolve the stability, scalability, and supportability of the Confirmation platform.
• Partner with development and other operations team to continue evolving our monitoring and operational procedures for the Confirmation architecture.
• Be a customer advocate ensuring service requests are completed and assigned with the appropriate priority within the operations teams.
• Update support documentation as needed as environmental changes occur.
Minimum Qualifications:
• College degree or technical certification.
• Desired 3-5 years of experience in an enterprise level operations support role.
• Excellent written and verbal communication skills.
• Strong collaboration skills.
• Desire to work in a fast-paced, agile based environment.
• Working knowledge of Windows 2012 / 2016 environment.
• Working knowledge of IIS configurations and troubleshooting
• Working knowledge of Change and Incident management processes.
• Familiarity with software development and QA practices (e.g. Agile)
• Familiarity of database and networking concepts.
• Working AWS knowledge (containers, EC2, S3, load balancing)
• Working knowledge of support tools (SiteScope, DataDog, Qualys)
• Working knowledge of VMWare
• Working knowledge with PowerShell and automation.
• Familiarity of SQL 2016 server
• Working knowledge of client / server environments
• History of defining and driving technical projects to completion with little guidance.
• Working knowledge of infrastructure capacity planning methodologies and providing infrastructure capacity assessments
• Coordinate and plan changes with other technology teams involving servers within our environment.
• Act as a subject matter expert and Service Manager during core hours.
• Contribute details to post incident review process.
• Communicate and escalate customer impacting issues according to department guidelines.
• Represent operations in a technical fashion to leadership and development teams.
• Lead projects and engagements that evolve the stability, scalability, and supportability of the Confirmation platform.
• Partner with development and other operations team to continue evolving our monitoring and operational procedures for the Confirmation architecture.
• Be a customer advocate ensuring service requests are completed and assigned with the appropriate priority within the operations teams.
• Update support documentation as needed as environmental changes occur.
Minimum Qualifications:
• College degree or technical certification.
• Desired 3-5 years of experience in an enterprise level operations support role.
• Excellent written and verbal communication skills.
• Strong collaboration skills.
• Desire to work in a fast-paced, agile based environment.
• Working knowledge of Windows 2012 / 2016 environment.
• Working knowledge of IIS configurations and troubleshooting
• Working knowledge of Change and Incident management processes.
• Familiarity with software development and QA practices (e.g. Agile)
• Familiarity of database and networking concepts.
• Working AWS knowledge (containers, EC2, S3, load balancing)
• Working knowledge of support tools (SiteScope, DataDog, Qualys)
• Working knowledge of VMWare
• Working knowledge with PowerShell and automation.
• Familiarity of SQL 2016 server
• Working knowledge of client / server environments
• History of defining and driving technical projects to completion with little guidance.
• Working knowledge of infrastructure capacity planning methodologies and providing infrastructure capacity assessments
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