Senior Customer Success Specialist

Who are we and what do we do? BrowserStack is the world's leading software testing platform powering over two million tests every day across 19 global data centers. BrowserStack's products help developers build bug-free software for the 5 billion internet users accessing websites and mobile applications through millions of combinations of digital environments—devices, browsers, operating systems, and versions. We help Tesco, Shell, NVIDIA, Discovery, Wells Fargo, and over 50,000 customers deliver quality software at speed by moving testing to our Cloud. With BrowserStack, Dev and QA teams can move fast while delivering an amazing experience for every customer. BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011 with the vision of becoming the testing infrastructure for the internet. We recently secured $200 million in Series B funding at a $4 billion valuation in June 2021. At BrowserStack we solve real problems—each day is a unique challenge and an opportunity to make a difference. We strive to be open, transparent, and collaborative, so no feat is too big to achieve. BrowserStack is an extension of its people and a place where they can grow both professionally and personally. To that effect, we’re humbled to be recognized by leading organizations around the world: BrowserStack is Great Place to Work-Certified™ 2020-21 Named “SaaS Startup of the Year” in 2022 by SaaSBOOMi Ranked in Forbes Cloud 100 in 2021 - for the second time Featured in LinkedIn Top Startups India 2018 Role in nutshell: Driving customer advocacy, you will assist clients to realize value from BrowserStack’s product portfolio, and help them use our products to meet their goals. You will drive engagement with customers at key points in the customer journey to get them onboarded and adopted on our products. Desired experience: 3 -7 years of experience in a Customer Success or customer-facing role at a software company, preferably in the B2B SaaS space Highly efficient in ‘orchestration & forecasting’ - manage a portfolio of multiple projects running simultaneously (like a program manager) Strong interpersonal and relationship management skills Good technical aptitude Preferable to have experience working with the US/EU market Flexible to work in shifts What will you do? Manage, own and prioritize a large pool of key accounts for the ‘Land & Expand’ strategy Ensure success in terms of product onboarding, adoption, customer retention/growth Partner with Account Executives (Sales) to maximize account growth opportunities by playing a collaborative role on the account team and helping to drive incremental mid-year or renewal opportunities Uncover and address any risk ‘pre-emptively’ that threatens your customer's growth, satisfaction, or renewal; conceive and execute mitigation plans for all risks Deliver demos, and webinars whenever required Benefits: In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy: Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000 Gratuity as per payment of Gratuity Act, 1972 Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends Remote-First work environment that allows our people to work from anywhere in India Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience At BrowserStack we’re building the testing infrastructure for the world. We’re extremely curious, passionate, and customer-obsessed about our mission of empowering developers to build amazing experiences. We know we’ll grow only when our people grow—so we build teams that are open, transparent, collaborative, and above all supportive. We’re remote-first and our people have the choice to work from anywhere—it’s our core values that bring us all together and drive everything we do. We’re thinkers, movers, innovators, and doers who believe no feat is too big to achieve. We strive to deliver awesome results, fast; and in that way, we’re a lot like you