Senior Customer Service Representative
Published date: 2026/11/07
- Location: Delhi, Delhi, India
Service Representative responsibilities and duties
Health Care Clinic in the USA, Chicago is looking for a dynamic call center executive, with at least 3 years of experience to handle calls from USA.
Answers incoming customer calls regarding appointments, service questions and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database during and after each call
Work with the management team to stay updated on services and be informed of any changes in company policies
impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers
Representative qualifications and skills
Valid experience with some good call centers in past
Ability to remain professional and courteous with customers at all times
Must be available to work from 9 am to 6 pm, Chicago time (CST)
Excellent verbal and written communication skills, must have previous training and experience in USA client handling
Health Care Clinic in the USA, Chicago is looking for a dynamic call center executive, with at least 3 years of experience to handle calls from USA.
Answers incoming customer calls regarding appointments, service questions and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database during and after each call
Work with the management team to stay updated on services and be informed of any changes in company policies
impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers
Representative qualifications and skills
Valid experience with some good call centers in past
Ability to remain professional and courteous with customers at all times
Must be available to work from 9 am to 6 pm, Chicago time (CST)
Excellent verbal and written communication skills, must have previous training and experience in USA client handling
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