Senior Customer Service Advisor

Job description

Designation : Service Advisor-PMGR

Education : Diploma / BE Automobile & Mechanical

Certification : Certified Service Advisor training

Experience : 3 - 4 Years

Job Location : Baner

Department : Workshop

Job role :

You study service history of the appointed customer and prepare yourself to attend the customer one day prior.
You interact with customers during reception and perform active reception as per the check sheet, record
customers’ verbatim and perform preliminary diagnosis in case of specific problem mentioned by customer.
You advise customers for suitable service product and required jobs to be done as per the customers’ need.
You share the cost and time estimate with customers against the requirements given by customers and take approval against the same.
You translate the customer requirement in technical instructions with quick test and environment data collected during reception with the help of Quality Inspector.
You exhibit maximum transparency through video call interaction with customers during pre-reception, reception in –repairs and pre-delivery.
You keep on updating the vehicle status to customers during service.
You follow up with the workshop for completion of job as per promised time.
You confirm the readiness of car after visual inspection and inform customer about delivery time.
Taking a test drive after the repairs, if required or as requested by the customer.
You perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback.
· You call customers after 3 days of vehicle delivery to know the post service feedback.
· You have thorough knowledge of systems like eDealer, Digital Service Drive and Xentry Portal
Technical competence

Technically qualified to carry out basic checks, diagnosis in vehicle and offer a consultation to customers.
Capable of transforming customer requirements into technical instructions for internal communication.
A critical reviewer of work done as per the requirements of customer to meet customer expectations.
Interested candidate can apply by indeed or share resume on whats app +91-XXXXXXXXXX

Contact person : Sushant Jagdale - HR

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Commuter assistance
Internet reimbursement
Leave encashment
Paid sick time
Provident Fund
Schedule:

Day shift
Monday to Friday
Supplemental pay types:

Commission pay
Performance bonus
Ability to commute/relocate:

Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Diploma (Preferred)
Experience:

total work: 3 years (Preferred)
Customer service: 3 years (Preferred)
Language:

English (Required)
Hindi (Required)
Speak with the employer
+91 +91-XXXXXXXXXX