Senior Client Servicing / Account Manager

Responsibilities
• To understand the client and the brand and become the brand custodian.
• Be the central point of contact for clients and internal teams.
• Build strong, long-term client relationships and maintain frequent contact.
• Create digital strategies and program planning for your brands.
• Analyze digital campaign results and create corrective solutions if needed.
• Have a clear understanding of the client's needs and business objectives.
• Managing new and existing client accounts.
• Responsible for making new pitches and strategies for potential new clients.
• Address client queries effectively and timely.
• Analyze and report social media actions on a monthly basis for successes and new opportunities.
• Monitoring budgets, spending, and revenue, and explaining cost factors to clients.
• Drive your account revenue targets Internal team co-ordination.
• Coordinate with other departments in the organization in order to facilitate client requests.
• Understanding the client's business and requirements and briefing the same to the internal team.
• Get creative, engaging, and professional visuals that reflect the client and their brand.
• Manage the team and mentor them as and when necessary.
• Generate accurate and timely reports on the status of all accounts.
• Follow up with the clients for timely payments.
• Identify new clients and potential business opportunities as well as upsell products and services.
• Keeping track and being updated about the latest trends in the Digital industry and being proactive in updating it to the internal team and executing the same for clients.

Requirements
• Proven experience in digital marketing in a digital agency in Account management.
• Hands-on experience in creating strategies for digital campaigns through social platforms, SEO, and SEM.
• Ability to pitch ideas and strategies to clients through presentations.
• Able to break down requirements for the team and create and follow up on execution plans internally.
• Good experience and understanding of customer and market dynamics and requirements.
• Strong understanding of the digital landscape.
• Experience in budgeting, reporting, and analysis.
• Creative Opinion and an eye for detail.
• Any Degree in Marketing or equivalent is preferred.
• Experience 4-6 years of Understanding of online marketing tools.
• Good communication skills along with a willingness and ability to work independently and also collaborate with multiple teams