Senior Client Care Executive, Retention
Published date: 2026/11/06
- Location: Bangalore, Karnataka, India
The Role Responsibilities
• Call Mortgage/PL/Cards/SME customers who have written/called to the Bank for Closure with an aim to retain.
• Identify customer issues & provide a resolution.
• Explain retention offers & negotiate with the least possible reversal.
• Record findings and highlight. Accurate and complete data capture.
• Adhere to Cancellation & Reversal Budgets.
• Adhere to TAT for closure & Reversals.
• Controls and checks to be followed at all times.
• Ensure Data Security and Customer Confidentiality maintained at all times.
• X-sell products basis business needs and opportunity identified.
• Learn established process and ensure strict compliance at all times.
• Manage save rates as per standards Our Ideal Candidate
• Graduate
• Fresher or with 1-2 years of experience in service / Sales / Collection (as per the job role)
• Excellent communication skills in written and verbal English
• Basic computer skills
• Strong service / Sales / Collection orientation (as per the job role)
• Strong knowledge of bank's products & services and willingness to learn new products
• Manage conflicts and solve problems
• Patient, Non-Confrontational, Resilient
• Positive, polite, cheerful and courteous
• Flexible to stretch and work across different calendar days and time zones in a week/month
• Age limit (please specify) if applicable. Knowledge/Skills/Experience
• Graduate with very good communications skills
• Past experience in a similar role is preferred
• High on influencing and negotiation
• Strong analytical and communication skills
• Excel and system skills
• Call Mortgage/PL/Cards/SME customers who have written/called to the Bank for Closure with an aim to retain.
• Identify customer issues & provide a resolution.
• Explain retention offers & negotiate with the least possible reversal.
• Record findings and highlight. Accurate and complete data capture.
• Adhere to Cancellation & Reversal Budgets.
• Adhere to TAT for closure & Reversals.
• Controls and checks to be followed at all times.
• Ensure Data Security and Customer Confidentiality maintained at all times.
• X-sell products basis business needs and opportunity identified.
• Learn established process and ensure strict compliance at all times.
• Manage save rates as per standards Our Ideal Candidate
• Graduate
• Fresher or with 1-2 years of experience in service / Sales / Collection (as per the job role)
• Excellent communication skills in written and verbal English
• Basic computer skills
• Strong service / Sales / Collection orientation (as per the job role)
• Strong knowledge of bank's products & services and willingness to learn new products
• Manage conflicts and solve problems
• Patient, Non-Confrontational, Resilient
• Positive, polite, cheerful and courteous
• Flexible to stretch and work across different calendar days and time zones in a week/month
• Age limit (please specify) if applicable. Knowledge/Skills/Experience
• Graduate with very good communications skills
• Past experience in a similar role is preferred
• High on influencing and negotiation
• Strong analytical and communication skills
• Excel and system skills
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