Senior Business Analyst/COO IT

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Business Analyst.

In this role, you will be required to:

This role is an individual contributor role as part of Workforce Management Services Team. The role holder is expected to have excellent analytical capabilities in terms of data and business processes. Role holder is expected to analyze data and drive actions to enable various workforce processes. Role holder is also expected to support various workforce management related operational processes pertaining to onboarding, off boarding and various sub-processes to streamline the end user experience. This role is expected to work closely with the Workforce Management Team and be an effective and collaborative team player – drive effective cross functional coordination, constructively challenge where required and ensure integrity at all times
Excellent analytical skills combined with strong written and verbal communication skills
Stakeholder Management – Build a strong relationship with GB/GF Transformation Leads, HR, Vendor Account Managers and Partners for effective management of objectives. Work collaboratively with owners and stakeholders of other key work-streams
Technology / Tools Implementation - Work with various teams for effective adoption of Technology Tools (Pioneer, Taleo. Fieldglass, Vendor Portal, Discover) and leverage tools effectively to support the various workforce processes within IT organization
MI & Reporting -. Work with Discover team for automation of manual reports by providing timely requirements, testing and drive usage of workforce related reports among stakeholders. Ensure Daily check on quality of upload data and the outputs. Reconciliation activities on a regular basis to capture the inputs from various stakeholders covering GBGF’s, Vendors, HR and ensure the data is upto date in our source systems.
Workforce Analytics & Reconciliation – Responsible for Workforce Analytics and ensuring data breaks across various workforce management systems are resolved on BAU basis. Work with stakeholders to drive actions based on workforce analytics available on reporting platform – Discover.
Continuous Improvement Initiatives - Identification of strategic and operational improvements opportunities for Workforce management and drive implementation.
Requirements