Senior Business Analyst- BSS

Expectations from the job:
• Build expertise on Netcracker product suite, primarily Order Capture Application and expand to eCommece, ePOS, CRM, Catalog, CPQ and other BSS modules
• Represent BSS solution and functional capabilities in Client workshops
• Elicit, Clarify and Decompose Business requirements into Epics, User stories (including NFR);
• Refining the stories with Product Owners
• Conceptualize and define E2E solution for a given business, functional domain
• Identify cross-system requirement dependencies and mitigate potential design gaps;
• Produce High level/detailed designs including Data Model, API specifications, Wireframes etc.;
• UI/UX alignment with UI/UX team and NC UI/UX team
• Design review with Dev and QA team
• Participate in cross-functional technical solution assessments and provide estimations;
• Collaborate with backend/Dev teams for managing Product Demos
• Participate in change control process for any upcoming requirement and design changes;
• Troubleshoot production problems and provides design support, keep all parties informed;
• Continue to build expertise on latest technologies and trends in Telecom Industry

Required Domain Knowledge:
• B2B / B2C L2O Journey, specifically Order Capture or ePOS or eCommerce
• Experience in designing Order Capture capabilities as part of Customer Sales Journey
• Knowledge of Eligibility Checks, Product Configuration, Pricing, Payments, Customer Agreements
• Knowledge of Integration frameworks and APIs

Required Technical Knowledge:
• Understands Product catalogue modelling, Order Entry, Customer Management, Billing Interface, Asset Management, contacts, role matrix
• Understanding of Sales Order structure & operations
• Understanding of product instance life cycle and operations
• Promotion & discount configuration & management, contract
• Understanding of Device Sale Models, Appointments, Instalment Plans
• Having experience in analysing the internal & external integration points and design, IA analysis.
• Experience in creation of System Processes using Visio or other UML Tools
• Knowledge of Agile / Waterfall Methodologies

Good to have:
• Basic Knowledge of web technologies
• Design experience on eCommerce applications
• Key features in Point of sale journey
• Knowledge in Omni-channel, Multi-channel flow
• Marketing Catalog integration
• Understanding of RESTful web services, Single Page Application deployment, Micro services

Relevant Experience:
• Min. Bachelor's degree or equivalent combination of education and experience;
• 5-15 yrs. of IT experience with significant exposure to Telco Industry Practices, Products & Services;
• Proven experience in a customer-focused techno-functional role, Requirements mgmt. and Solution Design