Senior Backoffice Specialist

Job Description

JOB TITLE:
Senior Backoffice Specialist

LOCATION:
Hyderabad, India

OVERVIEW:

The Principal Backoffice Specialist will work with Various Intralinks Bulk Operations Tools to execute on bulk operation requests and will be responsible for analyzing complex client requests and architecting solutions.

In this role, the Principal Backoffice Specialist will work in conjunction with other CS professionals and will apply professional concepts, company policies and procedures to execute work on behalf of the customer.
About the Team:

The global Customer Success(CS) team is integral in creating long term value for our customers and ensuring their success with our technology.
This team is highly regarded as trusted advisors that guide and advocate for our extensive portfolio of customers. Working closely with customers, Customer Success plans SaaS implementations, onboardings, trainings, and ongoing support.

This team also identifies opportunities and challenges to think "outside the box" from the way the customer engages with our solution and takes action to help resolve challenges and foster expansion of usage and value from the solution over time.
Responsibilities:
Responsible for the coordination and completion of projects on Customer Success team.
Understanding of IL markets and the role IL solutions play in helping our Clients achieve their business goals.
Complete Projects in a timely manner, with high quality and effective communication.
Confirm client requirements, manage customer expectations, and liaise with other internal teams as needed.

Initial triage of support queues and supporting of ticket movement into right bucketsQuality check reviews, mentoring and coaching of team membersDocumentation and training of processesProcess optimizations leveraging Intralinks tools, SQL, Excel and APIs.
Qualifications:

6 -9 years' experience in data related Operations and/or SaaS system managementBachelor's degree preferredPassionate about customer successStrong analytical skillsAttention to DetailStrong Excel Skills required (If Statements, VLOOKUP's, MID, LEFT, CONCATENATE Functions)Comfortability with filtering and pivot tablesComfortability with writing Marco' and VB Scripting.

Intermediate knowledge on SQL queries and XMLIntermediate knowledge on APIsDemonstrated verbal, written and interpersonal communication skillsDemonstrated creative problem-solving skillsDemonstrated skills in adapting, multi-tasking and troubleshootingDemonstrated ability to work individually and as part of a project teamAbility to effectively set and mange expectationsReliability, a strong work ethicAble to communicate well written and verbally with both technical and business resources, utilizing strong logic abilities to think through and drive alternatives solutionsWork well in a fast-paced, high volume environmentExcellent team playerSelf-starterUnless explicitly requested or approached by SS&C Technologies, Inc.

or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C offers excellent benefits including health, dental, k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws