Senior Associate Technical Support

Job Role: Associate Technical Support

Work Location: Chandigarh (IT Park)

Job Description:

· Sound Technical Knowledge of Networking, LAN, WAN and troubleshooting

· Good Analytical and Interpretation skills

· International voice experience (Inbound / Outbound) would be considered

· Candidates from BPO industry & immediate joiners will be preferred

· Serves as a support resource to assist sales in the handling of Customer affecting service issues.

· Investigates and resolve outages and other issues affecting the quality of service.

· Engages the resources appropriate for resolving issues.

· Ensures that company isolation and restoration efforts are timely and effective. Coordinates and monitors hand-offs between organizations.

· Proactively escalates by phone, following up by email, through the appropriate hierarchical structures.

· Documents status and closure, per client requirements.

· Provides status and updates to the Customer and service management leadership.

· Ensures that leadership is aware of issues requiring executive, media relations, and or external affairs engagement.

· Complete Issue resolution within prescribed timeframes.

· Coordinates and documents Root Cause Analysis (RCA) or Reason for Outage (RFO) on outages/chronic outages and works with Maintenance and Customer to correct.

Apart from these below are the basic requirements –

· Graduate in Any stream

· Experience in international calling if the USA, that would be great

· Basic technical knowledge

· Ready to work in a 24x7 shift

· Good English speaking skills

· Customer-centric

· Ready to work in rotational shifts

· Ready to work from the office

· should be able to perform under pressure synonym

Perks and Benefits

· 5 days working and Work from Office

· Lucrative Client incentives

· Pick up and Drop Facilities

· Night Shift allowances

Job Type: Full-time

Salary: ₹350,000.00 - ₹450,000.00 per year

Benefits:

Flexible schedule
Health insurance
Life insurance
Paid sick time
Provident Fund
Day range:

Weekend availability
Ability to commute/relocate:

Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required)
Experience:

total: 1 year (Preferred)
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