Senior Associate, HR Shared Services

The HR Shared Services Senior Associate will be responsible for providing day-to-day support to all employees, administering and executing core operational processes and resolving inquiries in a timely fashion with an eye on meeting / exceeding SLA requirements.

Responsibilities:
• Responsible for delivering HR customer service to employees, managers, and other customers.
• First point of contact for employees, answering queries on policy, procedure and redirects non-HR queries as required.
• Investigates simple and complex queries to develop problem resolution.
• Executes simple and complex transactions on behalf of the employee
• Identify areas of process improvement and make recommendations to scale and simplify

Required Skills:
• 2-3 years of experience working in a HR Shared Services environment
• Must have completed graduation in any discipline.
• Familiarity with HR Processes
• Knowledge of HR systems
• Excellent communication skills – both written and oral
• Demonstrate a high degree of customer service and relationship building abilities.
• Excellent Interpersonal Skills such as the ability to adapt, problem-solving, taking ownership and be a team player.
• Strong organizational skills
• Proficiency in Microsoft Office Applications including Word, Excel, PowerPoint, and Outlook.
• Ability to analyze data and see a trend/pattern
• Should be flexible to work in rotational shift

Highly Desired:
• Workday experience
• BBA, MBA or any other relevant degree in Human Resources
• At Least 2 year of experience working in a HR Shared Services environment

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

Returning from a break?

We are here to support you! If you have taken time out of the workforce and are looking to return, we encourage you to apply and chat with our recruiters about our available support to help you relaunch your career