Senior Associate, Application Support

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose: • Position is required for project / application management across Professional Clearing, Custody and Treasury business applications. • Technical Role for Project Management / Production Support of Critical Banking Applications. Key Accountabilities: • Project management and end to end delivery for Custody and Treasury related requirement. • Manage production support activities. • Manage, plan, and support periodic BCP and DR drill activities across the supported applications. • Manage and plan periodic application / hardware upgrade, application integration and patching activities in UAT and production servers. • Stakeholder & Vendor Management • Should have thorough knowledge of incident, problem and change management processes used in banking domain. Job Duties & responsibilities: • Provide technical support for Production, UAT and project specific requirements. • Should have knowledge about Installation and Troubleshooting of various regulatory applications like NEAT, NCMS, NEAT Adapter, DPM, e-Kuber etc. and it's network connectivity with NSE, BSE, NSDL and RBI systems. • Good understanding of regulatory (SEBI and RBI) framework , risk control and IT security. • The role should have good knowledge of ITIL framework, Linux, Windows, PL/SQL developer, Oracle 12/19 enterprise edition. • The candidate should have knowledge of scripting and infrastructure components like networking, virtual private cloud, VDI, SFTP and storage systems • Co-ordinate with application echo partners/vendors & bank's internal units in issue resolution in the production and UAT environment. • Publish regular MIS updates to all stakeholders as an when required. • Good understanding of SRE model, automation in manual tasks, Jira and raising service/incident tickets. • The candidate should have good written verbal communication skills, vendor management experience, incident, problem and change management experience. • As a part of new projects requirement, the role should have experience of collaborating with various infrastructure and development teams for end-to-end solutions delivery. • Manage regular housekeeping activities for applications and ensure high uptime of applications • Good understanding of SRE model, prior experience in the automation of manual tasks, knowledge of Jira and service/incident tickets. Required Experience • Candidate should have 7 to 9 years of good working experience in banking, financial markets technology domain. • Candidate should possess good team leading capabilities and lead by example for their team members. • For the execution of new / ongoing projects, the role should have prior experience of collaborating with various infrastructure, business analysts and development teams for end-to-end solutions delivery. • Should possess prior experience in supporting BCP and Disaster Recovery (DR) exercises. Education / Preferred Qualifications • Bachelor / master's degree in computer science / computer applications / computer engineering. Core Competencies • 7 to 9 years of working experience on the technologies involved in Derivatives Trade Clearing, Treasury, Custody and Depository systems. • Production and Projects management in banking technology domain. Technical Competencies • The role should have good knowledge of ITIL framework, Linux OS, Windows OS, PL/SQL developer, Oracle 12/19 enterprise edition and basic networking knowledge • The candidate should have knowledge of windows / Linux scripting and good knowledge on infrastructure components like networking, virtual private cloud (VPC), Oracle Private Cloud (OPC), network load balancers, VDI and storage systems , SAN etc. • Good understanding of SRE model, prior experience in the automation of manual tasks, knowledge of Jira, change management and service/incident management