Semi voice process

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Semi voice process
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Wroots Global Pvt Ltd
Bengaluru, Karnataka
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23 hours ago
Full–time
Immediate joining(next day)Immediate joining(next day)

Customer Support

Semi Voice process

12th / Grads

Exp : 6months - 18months

(International voice mandate)

Location - Global Village

5 days working

2 rot off

2 way Cabs

Rounds of Interview:

HR,Ops,Amcat
• Only Virtual* Interview- daily basis
• Age LIMIT - 55yrs.*

Summary: Under the supervision of the Customer Support Supervisor, the Customer Support

Representative is responsible for answering calls from our clients’ medical provider network and

Clients’ enrolled members. The Customer Support Specialist will provide timely and accurate

responses in a professional and courteous manner utilizing defined processes and guidelines.

This position also assists with various internal tasks that ensure a high level of overall client

satisfaction.

Essential Functions:
• Responds to provider and member phone inquiries in a timely manner provides accurate

responses in a professional and courteous manner
• Research inquiries using appropriate team members and Applications as resources
• Assists team with providing claim or Plan status for client inquiries
• Upon Customer request, modify or add details to the Plan in the Application.
• Follows up with provider and member calls to obtain further information internal departments

may request, as needed
• Ensures that HIPAA guidelines are followed in every communication with providers, clients or

staff.

Additional Functions:
• Communicates clearly and concisely, with sensitivity to the needs of others
• Maintains the confidentiality of all company procedures, results, and information about

participants, clients, providers and employees
• Maintains courteous, helpful and professional behavior on the job; displays a willingness and

ability to be responsive in a warm and caring manner to all customer groups. Consistently

cooperates and supports organization in problem solving issue
• Establishes and maintains effective working relationships with co-workers
• Follows all Policies and Procedures and HIPAA regulations
• Participates in any recommended or required training sessions
• Maintains a safe working environment

Knowledge, Skills and Abilities required: --
• International voice experience required
• Educational requirements include a High School Diploma or GED equivalent
• Prior customer service experience is required (Inbound or Outbound Calls). Two (2) years of

professional work experience in international call center is strongly preferred

Job Types: Full-time, Permanent

Salary: Up to ₹450,000.00 per year

Benefits:
• Food provided
• Health insurance
• Life insurance
• Provident Fund

Schedule:
• Rotational shift

Experience:
• Semi voice: 1 year (Preferred)
• International voice process: 1 year (Preferred