Scheduler in BPO
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
• *Job Description: Scheduler (BPO)**
• *Overview:**
Join our BPO team as a Scheduler and ensure seamless operations by optimizing resource allocation and maintaining effective schedules.
• *Responsibilities:**
- Create and manage accurate schedules for BPO professionals, aligning with client needs and resource availability.
- Monitor real-time adherence, make adjustments to meet SLAs, and provide regular performance reports.
- Collaborate with clients, HR, and Operations to allocate suitable resources for projects.
- Drive continuous improvement in scheduling processes and contribute to process enhancement initiatives.
• *Qualifications:**
- Bachelor's degree or equivalent practical experience.
- Previous experience in scheduling or workforce management, preferably in a BPO context.
- Proficiency in workforce management tools.
- Strong analytical and communication skills.
- Detail-oriented and adaptable to changing priorities.
- Familiarity with BPO industry practices and SLAs.
Job Types: Full-time, Regular / Permanent
Salary: ₹19,525.80 - ₹24,170.03 per month
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Performance bonus
Ability to commute/relocate:
• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Experience:
• Schedule management: 1 year (Required
• *Overview:**
Join our BPO team as a Scheduler and ensure seamless operations by optimizing resource allocation and maintaining effective schedules.
• *Responsibilities:**
- Create and manage accurate schedules for BPO professionals, aligning with client needs and resource availability.
- Monitor real-time adherence, make adjustments to meet SLAs, and provide regular performance reports.
- Collaborate with clients, HR, and Operations to allocate suitable resources for projects.
- Drive continuous improvement in scheduling processes and contribute to process enhancement initiatives.
• *Qualifications:**
- Bachelor's degree or equivalent practical experience.
- Previous experience in scheduling or workforce management, preferably in a BPO context.
- Proficiency in workforce management tools.
- Strong analytical and communication skills.
- Detail-oriented and adaptable to changing priorities.
- Familiarity with BPO industry practices and SLAs.
Job Types: Full-time, Regular / Permanent
Salary: ₹19,525.80 - ₹24,170.03 per month
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Performance bonus
Ability to commute/relocate:
• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Experience:
• Schedule management: 1 year (Required
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