Sales Trainer
Published date: 2024/01/10
- Location: Thane, Maharashtra, India
Job details
No matching job preferences
Salary
₹28,000 - ₹30,000 a month
Job type
Full-time
Qualifications
Total work: 1 year (Preferred)
Full Job Description
Ensuring successful execution of training needs
Providing guidance, mentoring and support needed for performance improvement.
Reporting batch activity, attendance status
Coaching and mentoring and throughput of new hire (NH) agents
OJT Batch support
Identification of gaps between product and process and suggestions for improvement
TNI refresher where the session for Poor Performers -BQ (Bottom Quartile) & MQ (Middle
Quartile)
•
•
•
•
Refresher Session for product and process to employees for performance improvement
PKT (Product Knowledge Test) completion follow-ups
Audit the calls associates and sharing them real-time feedback to improve the call quality.
Side by side monitoring (SBSM) while real-time chats reading and guiding agents on chat
handling, AHT maintenance, adamant call handling, quick query resolution
Job Type: Full-time
Salary: ₹28,000.00 - ₹30,000.00 per month
Ability to commute/relocate:
Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 1 year (Preferred)
Speak with the employer
+91 9082774955
No matching job preferences
Salary
₹28,000 - ₹30,000 a month
Job type
Full-time
Qualifications
Total work: 1 year (Preferred)
Full Job Description
Ensuring successful execution of training needs
Providing guidance, mentoring and support needed for performance improvement.
Reporting batch activity, attendance status
Coaching and mentoring and throughput of new hire (NH) agents
OJT Batch support
Identification of gaps between product and process and suggestions for improvement
TNI refresher where the session for Poor Performers -BQ (Bottom Quartile) & MQ (Middle
Quartile)
•
•
•
•
Refresher Session for product and process to employees for performance improvement
PKT (Product Knowledge Test) completion follow-ups
Audit the calls associates and sharing them real-time feedback to improve the call quality.
Side by side monitoring (SBSM) while real-time chats reading and guiding agents on chat
handling, AHT maintenance, adamant call handling, quick query resolution
Job Type: Full-time
Salary: ₹28,000.00 - ₹30,000.00 per month
Ability to commute/relocate:
Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 1 year (Preferred)
Speak with the employer
+91 9082774955
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