Sales Operations Manager

SHIELD is the world's leading risk intelligence company, empowering online businesses to stop fraud, build trust, and drive growth. Powered by the latest AI technology, SHIELD combines cutting-edge device fingerprinting with its proprietary Global Intelligence Network to detect new and unknown fraud threats in real time. SHIELD offers a range of solutions that span device fingerprinting, enterprise-grade protection, ad fraud prevention, and alternative credit risk intelligence. With offices across the globe and customers on every continent, SHIELD is rapidly achieving its global mission - to be the shield that enables trust for the world.

Responsibilities
• Develop, maintain and execute sales management cadences, processes and KPIs for weekly/quarterly forecast, and MBRs/QBRs
• Ongoing analysis on the sales funnel and other business trends for the Sales team
• Creating and maintaining Sales Operations policies, processes, training, and sales-related material
• Manage requests from the Sales team around engagement policies/sales processes and identify patterns that can help improve and optimize these policies and processes
• Working closely with the Sales team to ensure our CRM consolidates all our customer information, which would provide trusted insights for the team
• Partner with internal teams like Sales Enablement and Marketing
• Build and manage the Sales Operations team to ensure data hygiene in the CRM, optimized lead generation, updated with the latest mobile app/web trends/data, etc

Requirements
• Minimum 10 years of sales operations experience, preferably in a fast growing environment
• Hands-on experience of the following Sales Operation functions, but not limited to: Contact List Cleanup, Data Cleaning, B2B Sales Lead Generation, Data Mining & Extraction
• Deep SFDC expertise and knowledge of enterprise SaaS tools (e.g. Outreach, Tableau or any other data visualization tool)
• Comfortable building high-quality and complex spreadsheets, models and presentations
• A strong understanding of lead scoring, segmentation, revenue attribution and ROI
• Strong analytical skills with a data-driven, result-oriented approach
• Ability to pivot and change priorities if needed, handling multiple projects/details and meeting deadlines
• A collaborative working style, with experience working across the company with teams of varied size to achieve common goals