Sales & Marketing Executive

Job Description:
Customer related:

1.Send emails, replies, offers, samples, receive approvals, regular follow ups for orders to all current customers
2.Send orders to plant for loading and ex-plant dates, obtain PO amendments where required.
3.Prepare contracts, email to customers and plant, obtain signed copy of all contracts from customers and maintain records.
4.Confirm orders/book container on Shipping Lines web site as per SOP of customers with weekly forecast
5.Email shipping information to customers next day, check whether container sailed on the same vessel, if not inform customer of the revised shipping details
6.Obtain necessary information from A/C, Plant, etc. to reply to customer queries
7.Complaints when received should be immediately sent to plant with full details (after discussions at Head Office), follow up for timely Complaint Appraisal Report from plant, email to customers after evaluation, maintain record of complaints received
8.Prepare Sample Requisition, email to Plant, follow up with Plant for timely receipts, send to customers, email tracking details, follow up for customer response

Maintain systematic records of:
a.Information submitted on-line for customers, or to any company on behalf of customers maintain the records.
b.Important information submitted to the customers (at the time of tender), to Audit Companies (at the time of audit), various other important information which are not routine information, submitted to customers or their nominated agencies (print out to be taken and put in file)
c.Master Sales Statement on continuous basis, Monthly order received position in comparison to monthly targets
d.All packaging related emails to Plant / Customers including monthly stock statement
e.Specification are required to be uploaded on major retailers' web sites, copy to be printed and put in file
f.Update stock statement on continuous basis with details of
a) shipments made
b) orders received/deliveries made
c) short deliveries
d) returns (by checking ACS's GRN daily statement)
g.Ensure with customer all orders, invoices and PODs are received
h.Email POS, Invoices, Mecklai sheets to Accounts Team.
i.Download weekly payments details from Retail Link weekly and forward to Accounts Dept.
j.Request Customer for DN towards short payment through Invoice Enquiry and give to Accounts.
k.Update Short payment statement, forward to customer and follow up for payment
l.Download weekly customer sales information from Retail Link for deciding weekly sales figures.
m.Tally stock figures received, check/correct and inform customer if there are differences
n.Email to plant beginning of the month the final figures for next month's production and ask for loading and ex-plant dates.
o.Update customer's Distribution cost statement, enter invoice details and compare with what it should be based on calculations.