Sales Manager

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Sales Manager supports the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role will provide support and advice to the General Manager in strategic planning and overall business goals relating to Business Development issues of the brand and the hotel as well as maintain the corporate standards, brand integrity and hotel image.

What will I be doing?

As the Sales Manager, you will be responsible for performing the following tasks to the highest standards:
• Implement all sales action plans related to the respective market (by segment and geographical locations) as outlined in the marketing plan.
• Actively participate in achieving the departmental goals which contribute to the marketing budget.
• Closely monitor accounts revenue and business production for Corporate / FIT / M.I.C.E. accounts.
• Maximize up-selling opportunities whenever possible.
• Assist the Commercial Manager in the forecasting of rooms' revenue and ATR for Corporate / FIT / M.I.C.E. / LSG (Long Staying Guests) groups.
• Attend major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering, and other facilities and services) for the hotel.
• Plan sales trips, under the direct approval of the Commercial Manager to major market areas, calling on accounts within the specific market areas.
• Report to the Commercial Manager on potential markets needing coverage.
• Gather information of competitors, such as rate, top accounts and production, room, F&B and events, and report to the Director of Sales regularly.
• Keep updated with client relationships and overall business goals through regular entertainment and some activities.
• Meet and welcome some top key accounts, group organizers and VIP guests upon check-in.
• Take responsibility to conduct hotel inspection for all walk-ins, meeting groups and contracted clients and plan next step for future follow.
• Maintain a high level of exposure for the hotel in major market areas through direct sales, telephone, fax, and written communication.
• Negotiate with accounts on banquet, outside catering events.
• Develop increased room nights as well as banquet revenue.
• Responsible for the dissemination of the group's related information to other departments e.g. issues on banquet event orders and group resumes, chairing pre-event meetings.
• Maintain close co-ordination with respective departments on organizer's requirements and last-minute event requirements.
• Be visible to organizers and clients during their event / group dates and monitor guest satisfaction.