Sales Executive

Designation: Facility Manager/ Assistant Facility Manager

Role: Sales & Operations

Location: Delhi (RK Puram) & Sec 43, Gurgaon

Requirements:

Graduate

handling a large and distributed team.

Experience in handling multiple external stakeholders will be a plus.

Strong understanding of data and capability to conduct in depth analysis

and arrive at solutions to tough problems.

Must be comfortable with extensive intra-city travel and getting involved in

operations at ground level on an ongoing basis.

Candidates must be flexible to work on weekends if the work demands.

Should have a strong work ethic.

Should have high orientation towards delivering great customer Experience.

Key Responsibilities:

Managing center experience and incremental enhancements

Timely Opening and Closing of the centers

Inventory management: Ensure inventory of essentials, supplies and equipment, responsible for both stocking and re-ordering (first-aid, stationary, water, accessories etc.) • (Reduce the opex cost by 8-10% MOM)

Ensuring punctuality of Coaches and slots on time.

Handle issues with respect to attendance, equipment, and space availability.

Customer interactions and troubleshooting (Rating of 4.67+)

Interact with walk-ins and prospective clients (Improve conversions by 5-6% MOM)

Take feedback from members and partners about classes and document the same.

Handle issues that may lead to consumer experience during or pre/post class

Centre facility audits and inputs (Cleanliness- Safety Audit checklist) Quality score to be 95+

Ensure that we do daily audits of the center and facility including all supplies and essentials.

Critical metrics for the role:

NPS(Net Promoter Score) for the center at > 60

Overall ratings from customers at > 4.7/5

Audit scores at >= 90%

SOP adherence 100