Sales Compliance Manager

• Job Responsibilities(JR) : 6 8 Areas Actionable (4-6) Audits Sampling of Applications Customer Seeding Exercise Incumbent to conduct Spot Audits across the region handled in Issuance , Acquiring and IFB Verticals which including upcountry locations and identify any anomalies for corrective action.
• Spot checks to be also done at DSA Offices and CPA Desk.
• Responsible for reviewing and highlighting any process gaps for correction.
• Incumbent to regularly to dipstick of applications submitted at CPA desk for any deviations in sourcing.
• Incumbent to also do a dipstick of Casa Xsell for any missell / deviations .
• Mystery calling exercise to be done check process understand while sourcing and detect anomalies Productivity Analysis FTNR & GAR Analysis of Declines Curable Primes Incumbent responsible to analyze high productivity BDRs / Sales Managers to identify best practices for sourcing Incumbent responsible for monitoring FTNR & GAR for Region.
• To ensure feedback is shared with channels to reduce FTNR and improve GAR Review of Risk declines to identify trends across locations.
• plug gaps at sourcing channel end and take corrective action.
• Incumbent to work closely with Sales , CPA & AFU to ensure errors are low and work towards a first time right approach to ensure high productivity and GAR .
• Compliance Training Responsible for training entire region on Compliance and Process Adherence.

Skills
• 1.Service Delivery
• 2. Good compliance and process management
• 3. Complaints Management
• 4. Communication and Relationship Management
• 5. Interpersonal Skills
• 6. Proactive & Problem solving capability
• 7. Analytics skills
• 8. Audit and Compliance