RL SBBRelationship Manager

About Retail Lending:The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bankAbout the Role:The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The center of all client engagements will be to ensure superior customer experienceKey Responsibilities Develop and maintain business relationships with select group of customers through individualized customer serviceHandle customers queries and provide superior service to the mapped customersEnsure timely delivery of customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards in achieving total customer satisfaction are metDeepen the existing relationships by cross selling the Bank's products and services/ third party productsAchieve the New To Bank, cross-sell and portfolio retention targets as assigned by the organizationResponsible for portfolio irregularities, management (Renewals / Pending Renewals /Stock Statement / Insurances/Other compliances) and portfolio achievement basis delinquency numbersEnsure achievement of month end enhancement disbursements Qualifications:Optimal qualification for success on the job is: Graduation/ Post-Graduation from a recognized institute Role Proficiencies:For successful execution of the job, the candidate should possess the following: Knowledge of industry, technology, marketing, and product trendsKnowledge of regulatory guidelines and normsGood communication (both verbal and written) skill in both English and the local languageAbility to handle pressure and meet deadlinesStrong Excel and database manipulation skills, financial and statistical analysis skill #ComeAsYouAre We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply