Retail Sales Officer

To achieve the sales targets by engaging with the customers, explaining the offerings from the brand, assists them in

choosing the desired product and completing the sales transaction.
• Receive and engage with the customer to understand the

customers requirement
• Introduce the various product offering to the customers and facilitate

customer buying decision
• Prepare the estimate of the products selected and completing the

sales transaction
• Achieve category wise sales target for the allocated section
• Assist the customer in a sales return or repair work.
• Adhere to the standard operating procedures in the store
• Adhere to cost savings practices undertaken in the store
• Count and maintain the account of stock daily by managing the

record of the opening stock and closing stock in the section

allocated Report the sold sock and ensure the stock replenishment
• Ensure proper and attractive display of the products at the

appropriate counter
• Transfer the stock to the locker at the close of the day
• Maintain safety of products displayed to customers and

communicate promptly to the superiors about any potential theft
• Monitor the dead stock and liaison with the store manager to

minimize the same
• Provide support to the marketing team, VM team and IRSG teams

in ensuring the compliance of the store and improve footfall
• Develop and maintain relationship and network with competitors to

leverage leading practices amp; learning to improve store level

processes.

Collate and relay customer feedback to the corporate teams like the

merchandising, retail operations etc. to improve customer

satisfaction and store ratings

Retail operations: Field sales operations management: Customer complaint resolution

Manage customer queries and complaints as per the company

guidelines

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