Retail Banking

Teller-(2300017956)
Job:Retail Banking
Primary Location:Asia-India-Pune
Schedule:Full-time
Employee Status:Permanent
Posting Date:03/Oct/2023, 6:00:23 PM
Unposting Date:Ongoing
The Role Responsibilities
• Ensure that all of the above services are delivered with accuracy and warmth
• Assist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer service with greater efficiency and effectiveness.

Deliver quality service while carrying out the following transactions among others for customers:
• Cash deposits
• Cash withdrawals
• Demand draft/pay order instructions – accepting and processing
• Accepting instructions for FD breaks
• Effecting internal account to account transfers
• Accepting and processing stop payment instructions

Strategy
• Contribute to branch performance through referrals, efficient customer service, effective operations controls

General Reconciliation and Compliance Activities at their level, which may typically include:
• Dual control of Cash functions
• Control of Security stationary
• Review of processing entries and vouchers

Business
• Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions and highlight the same to sales staff

Processes
• Candidate is aware of bank's Mis-selling & Sales Policies and ensure adherence all the times.
• Educating customers about alternate banking channels so specific transactions can be migrated to net banking, phone banking, ATMs, etc.
• Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
• Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
• Responsible for health and safety for all. As part of the Health and Safety guidelines you should:

People & Talent
• Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;
• Ensure that your actions do not put others at risk; Work in a healthy and safe manner;
• Encourage others to work in a healthy and safe manner
• Report all accidents and incidents and bring to the attention of the management any hazard in the workplace

Risk Management
• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer

Governance
• Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same
• Read, understand and comply with all provisions of the Group Code of Conduct

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct