Research Analyst
Published date: 2024/01/15
- Location: New Delhi, New Delhi, Delhi, India
Research Analyst - (Looking candidate from only KPO Industry)
Avantika - 9315823524
MANDATORY SKILLS:--
• Advanced Excel (Mandatory)
• Good English Speaking (Mandatory)
• International client handling (Mandatory)
Salary: 25,000 to 35,000 (Monthly)
Experience: 3 - 5 Years
Location: Netaji Subhash Place (NSP), Delhi
Days: 5 Days (Except Last Saturday of the month)
Time: 9:30 am to 6:30 pm (9 hours shift Including 1 hour break)
RESPONSIBILITIES:
• Manage Client’s SLA’s work for the improvement of the Team
• Ensure ongoing compliance with quality and industry regulatory requirements
• Conduct Live sampling, training, Monitoring & Assessing Processes
• Quality Monitoring - Evaluate Agent Performance
• Process Enhancement through Performance Assessment
• Standards of Quality and Compliance
• Define measurements for quality
• Criteria for Evaluation Process for Evaluation Coaching and feedback
• Strong computer skills and knowledge of QA databases and applications
• Strong analytical and problem-solving skills
• Numeracy skills for managing quality reports
• Writing skills for preparing reports
• Negotiating skills for handling the resources per quality performance
Qualification:--
• Minimum Graduate
Interested candidate can apply
Avantika - 9315823524
MANDATORY SKILLS:--
• Advanced Excel (Mandatory)
• Good English Speaking (Mandatory)
• International client handling (Mandatory)
Salary: 25,000 to 35,000 (Monthly)
Experience: 3 - 5 Years
Location: Netaji Subhash Place (NSP), Delhi
Days: 5 Days (Except Last Saturday of the month)
Time: 9:30 am to 6:30 pm (9 hours shift Including 1 hour break)
RESPONSIBILITIES:
• Manage Client’s SLA’s work for the improvement of the Team
• Ensure ongoing compliance with quality and industry regulatory requirements
• Conduct Live sampling, training, Monitoring & Assessing Processes
• Quality Monitoring - Evaluate Agent Performance
• Process Enhancement through Performance Assessment
• Standards of Quality and Compliance
• Define measurements for quality
• Criteria for Evaluation Process for Evaluation Coaching and feedback
• Strong computer skills and knowledge of QA databases and applications
• Strong analytical and problem-solving skills
• Numeracy skills for managing quality reports
• Writing skills for preparing reports
• Negotiating skills for handling the resources per quality performance
Qualification:--
• Minimum Graduate
Interested candidate can apply
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