Required Tech Support for Kaushambi Ghaziabad
Published date: 2024/01/10
- Location: Ghaziabad, Uttar Pradesh, India
Dear Candidate,
Greetings From M/S OS Management Consulting Services
Designation: - Tech Support
Salary Range-Negotiable as per the Experience
Experience-1+ Years
Job Description: -
-Experience as a Customer Support Specialist
-Familiarity with our industry is a plus
-Understanding of how CRM systems work
-Excellent communication and problem-solving skills
-Multi-tasking abilities
-Patience when handling tough cases
-Research and identify solutions to software and hardware issues
-Ask customers targeted questions to quickly understand the root of the problem
-Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue
-Properly escalate unresolved issues to appropriate internal teams (e. g. software developers)
-Provide prompt and accurate feedback to customers
-Refer to internal database or external resources to provide accurate tech solutions
-Ensure all issues are properly logged
-Prioritize and manage several open issues at one time
-Prepare accurate and timely reports
-Document technical knowledge in the form of notes and manuals
Kindly share us your updated resume ASAP
Thanks & Regards
Reenu Tiwari
E-mail:jobs@osmgmtservices.com
Contact-+91-7065044020/22
Landline-0120-4968379
Visit our Facebook Page :- @osmgmtservices
W- www.osmgmtservices.com
M/S OS Mgmt Consulting Services
Greetings From M/S OS Management Consulting Services
Designation: - Tech Support
Salary Range-Negotiable as per the Experience
Experience-1+ Years
Job Description: -
-Experience as a Customer Support Specialist
-Familiarity with our industry is a plus
-Understanding of how CRM systems work
-Excellent communication and problem-solving skills
-Multi-tasking abilities
-Patience when handling tough cases
-Research and identify solutions to software and hardware issues
-Ask customers targeted questions to quickly understand the root of the problem
-Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue
-Properly escalate unresolved issues to appropriate internal teams (e. g. software developers)
-Provide prompt and accurate feedback to customers
-Refer to internal database or external resources to provide accurate tech solutions
-Ensure all issues are properly logged
-Prioritize and manage several open issues at one time
-Prepare accurate and timely reports
-Document technical knowledge in the form of notes and manuals
Kindly share us your updated resume ASAP
Thanks & Regards
Reenu Tiwari
E-mail:jobs@osmgmtservices.com
Contact-+91-7065044020/22
Landline-0120-4968379
Visit our Facebook Page :- @osmgmtservices
W- www.osmgmtservices.com
M/S OS Mgmt Consulting Services
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