Required IT Help desk & Tech Support Analyst For BPO...
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
OPPORTUNITIES NEVER KNOCK TWICE ……Grab the opportunity WITH TOP MNC before it gets too late with your choice of Salary, Shifts, Process.
CONTACT PERSON
Raj 9845162196
Uma 9845043512
E- Mail id :internal.pn@gmail.com
POST : IT HELP DESK / Service Desk / Service Delivery
QUALIFICATION : Any Graduates / Post graduates
EXPERIENCE :6months to 6years
SHIFT : US Shift
CAB : yes
WORK LOCATION :Pune
JOB Description
Manage a high volume of inbound and outbound customer phone calls, emails chats, and orders
Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue Must possess the zeal to demonstrate Customer First culture in every interaction Individuals who do well in this role at our Client , usually possess:
Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
Must have good typing skills High level demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders
Should have excellent Customer Relationship Management skills, Email/Chat Etiquettes, and good time management skills Must be open to working in rotational shifts
CONTACT PERSON
Raj 9845162196
Uma 9845043512
E- Mail id :internal.pn@gmail.com
POST : IT HELP DESK / Service Desk / Service Delivery
QUALIFICATION : Any Graduates / Post graduates
EXPERIENCE :6months to 6years
SHIFT : US Shift
CAB : yes
WORK LOCATION :Pune
JOB Description
Manage a high volume of inbound and outbound customer phone calls, emails chats, and orders
Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue Must possess the zeal to demonstrate Customer First culture in every interaction Individuals who do well in this role at our Client , usually possess:
Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
Must have good typing skills High level demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders
Should have excellent Customer Relationship Management skills, Email/Chat Etiquettes, and good time management skills Must be open to working in rotational shifts
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