Relationship Manager

The primary objective is to formulate, implement, manage and co-ordinate strategies with the Area Manager to deepen the Investments, Insurance and over all relationship of the entire private banking and advantage banking client portfolio.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance

Complementary Health screening for 35 yrs. and above

Your key responsibility

Team Management
• Managing hiring of RM's and ensuring minimal gap between actual and approved headcount
• Ensure all new joiners undergo onboard training, product training, operational risk training, KYC / AML training within 45 days from the date of joining
• Identify training, development & counselling needs of the team & ensure the same are met
• Develop Individual Business Plan for each Relationship Manager, and guide them to achieve their business goals
• Ensure a weekly process of sharing market updates and also get teams updated on the current capital market scenario and key global economic issues if any.
• Talent spotting to ensure appropriate exposure and career opportunities, succession planning for performers in the channel
• Productivity of all the team members is at par with the set benchmark

Acquisition
• Execute successful micro-events regularly for acquisition of new clients
• Assist team in acquiring new accounts from group companies / family of existing customers
• Assist team in acquiring new accounts from referrals from existing customers

Relationship Building / Deepening / Cross Sell
• Supporting relationship managers to build and deepen CASA portfolio
• Ensure consistent growth of the Investment portfolio
• Work closely with the acquisition team and establish synergies for maximum penetration of business banking products, trade, forex and I&I sales to new / existing customers
• Build a robust momentum in regards to the third party distribution (insurance, auto loans, mortgages) and fee income to scale up the client portfolio growth, in line with the set targets
• Implement customer contact programs to ensure his share of wallet with the bank increases
• Close monitoring of average revenue per customer

Retention
• Ensure top class service delivery to clients to be in line with the best in the industry
• Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances
• Work towards reactivating accounts which have stopped transacting or depleted in balances
• Assist in resolving service hurdles to create a delight situation for customers

Risk Management & Governance
• Ensure awareness and adherence with the Know Your Customer policy, Anti Money Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time
• Provide regular feedback on the changing customer needs to the Product team and Service Quality team
• Any suspicious transaction to be immediately reported to the Area Manager
• Optimal utilization of resources so as to ensure cost effectiveness
• Promotion of Alternate Channels
• Increase customer contactability by capturing email address and mobile number

How we'll support you
• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs